Terms of service

These Terms & Conditions (“Terms”) apply to your use of the Carelonshop website, checkout, products, customer support services, and related online features. By using our website or placing an order, you agree to these Terms and our Privacy Policy.

1) Business Information

Carelonshop
220 Virginia Ave., Indianapolis, IN 46204
Phone: (217) 336-0773
Email: support@carelonshop.com

2) Website Use

You agree to use our website only for lawful purposes. You may not:

  • Attempt unauthorized access to our website, servers, accounts, or systems
  • Interfere with website security, operation, or performance
  • Use harmful bots, scrapers, malware, or automated tools
  • Submit false, incomplete, misleading, or unlawful information
  • Abuse promotions, discounts, refunds, returns, warranties, or chargeback processes
  • Copy, resell, or misuse website content without permission

3) Eligibility

You must be at least 18 years old or the age of majority in your location to place an order or use purchase-related features on our website.

4) Product Information and Availability

We work to keep product descriptions, images, specifications, pricing, and availability accurate. However, errors may occur, and product information may change without notice.

If an obvious error appears, including a pricing mistake, stock issue, product description error, compatibility mistake, or shipping restriction, we may correct the error, cancel the order, issue a refund, or contact you for next steps.

5) Product Suitability and Customer Responsibility

Customers are responsible for reviewing product details, dimensions, compatibility notes, included items, technical specifications, care instructions, safety information, and manufacturer instructions before purchase and use.

For products involving equipment, electronics, accessories, components, installation, sizing, fitment, or technical compatibility, customers should confirm suitability for their intended use, setup, environment, measurements, and local requirements before ordering.

6) Orders and Payments

By placing an order, you authorize Carelonshop and its payment processors to charge your selected payment method for product totals, taxes, shipping, freight, delivery, and applicable fees.

We may refuse, cancel, or limit an order if:

  • Payment cannot be verified
  • Fraud, abuse, or suspicious activity is suspected
  • Inventory is unavailable
  • Shipping restrictions apply
  • Product information contains an obvious error
  • The order violates these Terms

If an order is canceled after payment, any eligible refund will be issued to the original payment method.

7) Product Use and Safety

Customers are responsible for using products according to manufacturer instructions, labels, manuals, warnings, and applicable requirements.

Carelonshop is not responsible for damage, injury, product failure, incorrect installation, improper setup, misuse, unauthorized modification, or failure to follow instructions.

8) Shipping and Risk of Loss

Shipping information is explained in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package or shipment.

9) Returns and Refunds

Returns, refunds, cancellations, damaged items, and incorrect items are handled according to our Refund & Return Policy.

10) Reviews and Submitted Content

If you submit reviews, photos, comments, feedback, or other content, you grant Carelonshop a non-exclusive, royalty-free license to use, display, reproduce, and share that content in connection with our website and business.

You may not submit content that is false, unlawful, offensive, misleading, confidential, or infringing.

11) Intellectual Property

All website content, including text, product descriptions, graphics, logos, images, icons, layouts, written materials, technical copy, and design elements, belongs to Carelonshop or is used with permission.

Unauthorized copying, reproduction, modification, resale, distribution, or commercial use is prohibited.

12) Disclaimer

Products and website content are provided “as is” and “as available,” except where prohibited by law. Product use should follow manufacturer instructions, warnings, labels, manuals, safety guidance, and professional recommendations where applicable.

13) Limitation of Liability

To the fullest extent permitted by law, Carelonshop is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.

14) Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws principles.